Choosing The Right Phone System
Effective communications is vital to a company, whether it is a small start-up firm or multinational corporation. It is thus important for a company to have the right PBX phone system for connecting people within the organization as well as establishing linkages with the firm’s suppliers and clients.
Will company operate well with a virtual phone service which does not require traditional office phones? Is a traditional landline telephone service provided by a local or regional phone company adequate, or a Voice over Internet Protocol system that capitalizes on the internet provide the cost efficiency desired? If the VoIP is the choice, will the company set up the VoIP system in-house (self-hosted) or have a cloud-based system hosted by a service provider? The nature of the business of a company and how it operates dictate whether a virtual phone system, landlines, VoIP system (self-hosted or cloud-based) will be adopted. The volume of digitalized information the company deals with also impacts on the choice of the system.
Today, system developers and vendors provide a wide range of choices for PBX phone systems that include various features. A small business enterprise could find a cloud-based VoIP system advantageous, as the system does not require expensive PBX hardware or trained IT staff to set up and maintain. The company could free up capital instead of using it to maintain a full complement IT team, by choosing a cloud-based VoIP phone system that is easy to use, with a service provider that has 24/7 tech support and customer service.
One prime consideration, especially for businesses that depend on calls for revenue generation, is the overall reliability of the system and the service provider. Built-in redundancies to prevent system outages should be incorporated. An excellent service provider should have multiple data centers around the world that mirror each other and provide automatic and transparent failover to prevent service disruptions. The provider must possess multiple call carriers to ensure high call quality at all times. Prior to each call, the system should determine the path of least resistance. To ensure call continuity if a carrier goes down, traffic should be automatically redirected to one of the other carriers.
Businesses with fewer than 20 employees can pick a system that is quick to set up and doesn’t require special wirings or phones. Such a system could include features like an auto-receptionist, ring groups and voicemail-to-email allow a small outfit to have a professional operation.
There are service providers that also appeal to companies with on-the-go employees. These providers are able to link business phone lines to the cell and home phones of mobile workers. Some providers include a mobile app and the use of a “softphone” on the employee’s computer at affordable rates.
Voluminous information is available online, which can serve as a guide for businesses in choosing the right PBX system.
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