Five Reasons You Should Hire a Business Telephone Answering Service
It is proven that when callers get an answering machine, more than 60% of would automatically hang up instead of leaving a message. If you are too busy with other calls or are out of the office, you could end up losing potential clients just because they could not talk to a live human. That’s where telephone answering services come in, and there are solid reasons you should consider them for your business.
Available for 24 Hours
Your calls may be taken on overflow at daytime business hours, meaning you will never miss a call even if you are busy helping other clients. As for your out-of-hours calls, how many of them do you think might you miss if you had no out-of-hours answering capacity? Gone are those times of working 9am-5pm, Monday-Friday. Several companies are couldn’t believe the number of calls they miss beyond their official hours.
Less Expensive than a Full-time Receptionist
Using the service is surely more cost-effective compared to hiring a full-time receptionist In what ways? Employing a receptionist can be expensive, and you usually do not get full value for money because they will likely not be highly productive for the entire duration of their shift. If you use a telephone answering service, you will only pay for the times they are actually working for you. Therefore, if nobody calls you on a certain day, you pay nothing.
If you pick a good answering service, your calls will be answered in a professional manner, using your preferred company greeting and any other particular instructions you may have for the answering staff. The caller will never get an idea that their call has been redirected to someone who is not in your office. Established telephone answering services can help give your company a professional image you can trust on.
More Efficient Operations
Phone calls are some of the biggest distractions people in a workplace have to deal with. When you are consistently being interrupted at work, your momentum is broken and you can take twice as long to finish even the smallest of tasks. If you receive 80 calls daily, that means every 4 minutes, you will have to stop whatever you’re doing to take a call!
Dependable Disaster Recovery Service
Lastly, when everything is in-house, you are virtually at the mercy of your Internet, telephone and power provider. With any of these down – which isn’t exactly a rare scenario – then you have no recourse but to stop making or accepting calls or working on any orders. With a telephone answering service, you can ensure that a backup strategy will be available. This enables you to continue with your calls in the meantime that the issue is being addressed. In short, disruption to your business may be kept to a minimum.