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A Quick Guide to Business Telephone Systems

A major expense for every business is the telephone system, although expensive they are extremely important for handling incoming and outgoing calls in an effective manner. That being said there are a lot of phone systems to choose from and they all have a similar set of features. Features are generally upgraded and improved over time but the core features remain the same. Features such as hold, conference, intercom, messaging, park, and transfer are essential to any phone system. Most of us understand these features and know how to use them on any system.

One of the holdovers from the old systems is the large number of lines coming into the system, a lot of times there are lines and numbers that nobody knew existed, but they are still paying for them. This is one of the largest differences between the old and new phone systems. Most new systems are IP based, this means that their phone lines are internet based and do not use traditional wires for phone lines. IP systems let you add or get rid of phone lines by using the company’s website. You as a business will only need one phone number and that number is for customers to call into.

When looking at the viability of a company to replace their phone system, the major consideration is what they are currently paying for their phone service. A lot of the time the savings can pay for the new system. It is a good idea to keep one or two traditional lines but supply rest of the phone service with internet based lines. This will make it easier for you to control your costs and still have the ability to adjust your phone lines depending on your business’s needs. Keeping one or two of the traditional phone lines will ensure that you company’s phone will still work if anything were to happen to the internet.

If you need or want to add a line to your phone service you just have to log onto a website and select to add a line. You provider will charge you based on the number of minutes you will require for each line. If you do not like this method of billing you could go with a provider that bills you by the minute. One of the biggest advantages with switching to a new phone system is that you will no longer be limited to two or three providers, you will have the ability to choose from hundreds of providers over the internet.

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